Terms And Conditions

Your Purchase from us is covered by the distance selling regulations. 

We will endevour to ship within 24 hours of receipt of payment (bank holidays and peak periods excluded) dependant on stock levels.

We will ship using royal mail or myhermes. Parcels are tracked and usually delivered in 3-5 working days.

You have a 14 day cancelation period. The customer is responsible for return postage on cancelled orders. 

All our handmade products are unique and individual.(just like you). We make them in small batches, therefore colours sizes & shapes will vary from batch to batch. The Spa Soap range are fragranced with natural essential oil, we would recommend that if you are pregnant  or breast feeding that you seek medical advice (or that of a qualified aromatherapist) before using the Spa range, however the other scented soaps would be fine. Although we may state the benefits attributed to herbs or essential oils in the description we make NO CLAIMS regarding this.

If you have any queries regarding ingredients you can check them out here

If you have any other questions  that can't be remedied using our FAQ please contact us

Damages/Missing Orders:
We hope that our products will reach you in perfect condition, but please do not accept parcels that have been seriously damaged in transit.If goods are received that have been damaged, please send us an e-mail with further details here

 

If you decide to cancel all or part of an order, please  contact us here 

Payments:  
We are Happy to take payment using Cheques or can take credit card payments through Paypal on this website. You do not need to have a registered account with Paypal to make payments. We are also happy to do a direct bank transfer contact us here to do this. For your security we do not receive your credit card details during the transaction.  We have also received cash in the post and though happy to place the order this is NOT RECOMMENDED!

We will hold all orders to be paid by cheque (awaiting payment) for two weeks, after this time we will return the items to stock. if you have had problems getting payment to us simply contact us for clarification.

We will deliver free within 3 miles of NN172NL and will accept cash on delivery in this locality only.

Thank you for shopping with wishywashy!